Privacy Policy – Akbari Game Pakistan Gaming Platform

1 Overview

Akbari Game is an online gaming platform built specifically for players in Pakistan. When you interact with our website or mobile app — whether you are browsing the Game Lobby, making a deposit via JazzCash or withdrawing winnings back to your Easypaisa account — certain information is involved in making that interaction work.

This Privacy Policy sets out exactly what that information is, why we need it and what happens to it. We do not sell your personal data to third parties. We do not use your data for purposes outside of operating and improving the Akbari Game platform.

If you have questions about anything in this policy, the fastest way to reach us is through the in-app live chat support, which is available around the clock. You can also write to us using the email address listed in the footer of this page.

2 What We Collect

Akbari Game collects personal information in two main ways: information you provide directly, and information that is collected automatically when you use the platform.

Information you provide directly:

• Registration details: Your name, date of birth, email address and the mobile number you use to register your account.
• Identity verification documents: When required — for example, before processing a significant withdrawal — we may ask for a copy of your CNIC or another government-issued identity document.
• Payment account details: The JazzCash number, Easypaisa account, Raast ID or bank account you use to deposit and withdraw funds. These details are linked to your player account for transaction processing.
• Support communications: Any messages, queries or information you share when contacting the support team through in-app chat or email.

Information collected automatically:

• Device and browser data: The type of device you are using, your browser version, operating system and screen resolution. This helps us ensure the platform displays correctly on your device.
• Usage data: Pages visited, games played, time spent on the platform, deposit and withdrawal history and other interactions with the platform interface.
• IP address and approximate location: Used for security monitoring and to understand the general geographic distribution of our player base.
• Session data: Login times, session durations and authentication activity used to detect unauthorised access attempts.

3 How We Use Your Data

The information Akbari Game collects is used for the following purposes. We only use your data for purposes that are necessary to run the platform or that you would reasonably expect based on the services you are using.

We do not use your data to build profiles for third-party advertising purposes, and we do not share your personal information with advertisers.

4 Payment Information

When you deposit funds via JazzCash, Easypaisa, Raast or Bank Transfer, or when you request a withdrawal back to your PKR account, Akbari Game handles payment information with an additional level of care.

• Payment transactions on the Akbari Game platform are processed in PKR. We do not store full payment credentials beyond what is necessary to verify your account ownership and process your transactions.
• Your registered payment account details are used exclusively for deposits and withdrawals linked to your Akbari Game player account. They are not used for any other purpose.
• Withdrawals can only be processed to a payment account registered in your own name — this is both a security requirement and a privacy protection measure, ensuring your winnings cannot be redirected to a third party.
• Payment data is handled using encrypted connections. Details of your financial transactions are stored in a secure environment and are accessible only to authorised Akbari Game team members for operational purposes.

5 Cookies and Tracking

The Akbari Game website and mobile app use cookies and similar tracking technologies to make the platform function properly and to understand how players interact with it. Here is what we use and why:

• Essential cookies: These are required for the platform to work. They keep you logged in during your session, remember your language preferences and maintain your account session securely. Without these, basic platform functions would not work.
• Analytical cookies: These help us understand how players use the platform — which pages are visited most, how long sessions last and where players tend to drop off. This data is used in aggregate form to improve the platform experience.
• Security cookies: Used to detect and prevent unusual login activity, duplicate account attempts and other suspicious behaviour that could indicate a security risk to your account.

We do not use third-party advertising cookies or tracking pixels that feed your data into external advertising networks. The cookies on the Akbari Game platform are there to make the platform work and to make it better — nothing else.

Most modern browsers allow you to manage cookie settings, including blocking or deleting cookies. Please be aware that blocking essential cookies may affect your ability to log in or use certain platform features.

6 Data Sharing

Akbari Game does not sell, rent or trade your personal information. There are limited circumstances in which we share data with trusted third parties, all of which are directly related to running the platform:

• Payment processors: When you make a deposit or withdrawal, the relevant payment provider — such as JazzCash or Easypaisa — receives the transaction details needed to process the payment. These providers have their own privacy policies governing how they handle that data.
• Identity verification services: If we need to verify your identity before processing a withdrawal, a third-party verification service may be used to cross-check the document details you provide.
• Technology and infrastructure providers: The platform relies on third-party hosting, security and software services. These providers access only the data necessary to perform their specific function and are contractually bound to handle it securely.
• Legal and compliance requirements: In the event that we receive a valid legal order or regulatory requirement to disclose specific information, we will comply with that obligation. We will only disclose the minimum data required to satisfy the legal request.

7 Data Retention

Akbari Game retains personal data for as long as your account is active and for a reasonable period after account closure, as necessary for operational, security and record-keeping purposes.

• Active account data: Your registration information, transaction history and account activity are retained for the duration of your account.
• Post-closure retention: After an account is closed, certain data — including transaction records and identity verification documents — is retained for a defined period. This is primarily to support dispute resolution, fraud investigations and record-keeping obligations.
• Support communication records: Records of support interactions are retained for a reasonable period to allow follow-up on ongoing issues and to improve support quality.
• Deletion requests: If you request deletion of your personal data after account closure, we will process that request within a reasonable timeframe. Some data categories may need to be retained for a minimum period for legitimate operational reasons even after a deletion request is received.

8 Data Security

Protecting your personal information is something Akbari Game takes seriously. The platform uses a combination of technical and operational measures to keep your data safe:

• Encrypted connections: All data transmitted between your device and the Akbari Game platform is encrypted using industry-standard SSL/TLS protocols. This applies to login sessions, payment transactions and any data you submit through the platform.
• Access controls: Personal data is accessible only to authorised Akbari Game team members who need it to perform their role. Access is logged and reviewed regularly.
• Secure storage: Player data is stored in a secured environment with protections against unauthorised access, data loss and system compromise.
• Account security: Your account is protected by the password you set at registration. We strongly recommend using a unique, strong password and not sharing your login details with anyone. If you suspect your account has been accessed without your permission, contact support immediately via in-app live chat.
• Security monitoring: The platform monitors for unusual activity patterns — such as login attempts from unfamiliar locations or rapid-fire deposit attempts — and may flag or temporarily restrict accounts where suspicious behaviour is detected.

9 Your Rights

As an Akbari Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through in-app live chat or via the email address listed in the footer.

• Right to access: You can request a summary of the personal data Akbari Game holds about you at any time. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any of your registered personal details are incorrect — for example, a misspelled name or an outdated mobile number — you have the right to request that we update them.
• Right to deletion: After closing your account, you may request that we delete your personal data. We will process this request subject to any minimum retention requirements that apply for operational or legal reasons.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a query or dispute is being resolved.
• Right to withdraw marketing consent: If you have opted in to receive promotional communications from Akbari Game, you can withdraw that consent at any time. You can do this through your account settings or by contacting support. Withdrawing marketing consent does not affect your ability to use the platform.

10 Minors

Akbari Game is strictly an adult platform. Registration is open only to individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a registered account belongs to a person under 18, we will close the account immediately, void any balance associated with it and delete the personal data collected in connection with that account as soon as practically possible.

If you are a parent or guardian and believe your child has registered an account on the Akbari Game platform, please contact our support team immediately via in-app live chat so we can take the appropriate action.

11 Policy Updates

Akbari Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data handling practices or improvements to how we explain things to players.

When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top. For significant changes that materially affect how your data is used, registered players will receive a notification through in-app messaging.

We encourage you to check this page periodically so you are always up to date with how your information is being handled. Continuing to use the Akbari Game platform after an update to this policy is published constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to make a data access or deletion request, or simply want to understand more about how your information is handled, the Akbari Game support team is available 24/7 through in-app live chat.

You can also reach us by email — our support address is displayed in the footer of this page. When writing in about a data-related query, please include your registered username and a brief description of your request so the team can locate your account and respond efficiently.

For questions related to your account security — such as a suspected unauthorised login or a concern about payment details — please contact support immediately rather than waiting for an email response, as in-app live chat allows the team to take faster protective action on your account.